Refund Policy

Last updated: September 2026

1. Evolve AI membership: 30-day money-back guarantee

The Evolve AI membership starts with a 14-day free trial. We take no payment details to start it and nothing is charged during it. If you don't choose a plan, it simply ends.

If you like it, you choose to keep going and are billed weekly or yearly. If you are not happy for any reason within 30 days of your first payment, email hello@hqevolve.com and we will refund every Evolve AI payment you have made. No questions asked. If you subscribed in the iPhone app, Apple holds that payment, so the refund goes through Apple (see section 3) and we will help you ask for it.

After those 30 days the membership is simply cancel-anytime: cancel from the app (Settings, then Membership and billing), or email us if you subscribed on the website, and you will not be billed again. If you subscribed in the iPhone app, Apple only lets you cancel from your Apple ID's Subscriptions; Manage subscription in the app takes you there. Payments already made for past billing periods are not refunded after the 30-day window.

2. The free trial

No card is taken for the trial. To carry on you choose a weekly or yearly plan. If you choose one on the website while the trial is still running, the first charge waits until the trial's last day. If you subscribe in the iPhone app, Apple bills you instead.

3. How to request a refund

Email hello@hqevolve.com from your account email within 30 days of your first payment. Eligible refunds are processed to your original payment method within 14 business days.

Subscribed in the iPhone app? Apple processes App Store refunds at reportaproblem.apple.com. Email us and we'll help.

4. 1-on-1 coaching

1-on-1 coaching includes a real coach's ongoing personal time: calls, check-in reviews, and programming. Because that time is delivered as you go, 1-on-1 coaching payments are not refundable. The 30-day money-back guarantee applies to the Evolve AI membership only.

Coaching is cancel-anytime: cancel with your coach and your billing stops from the next cycle. Any results-based guarantees for coaching (such as extended coaching at no charge) are set out in your coaching agreement.

5. Chargebacks

Please contact us before initiating a chargeback. We will work to resolve issues fairly. Chargebacks filed without contacting us first may result in removal from programs and future enrollment.

6. Your statutory rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law, which apply in addition to the guarantees described here.

7. Contact

Refund requests and questions: hello@hqevolve.com