Delete your Evolve account

Last updated: September 2026

This page is for members of the Evolve app by HQ Evolve Group. You can delete your account and everything in it yourself, in about a minute, from inside the app. You can also ask us to do it by email.

Delete it yourself in the app

1. Open Evolve and go to Profile.
2. Tap Your data and privacy.
3. Tap Delete account and confirm.

If you want a copy of your data first, Download my data sits on the same screen.

Or ask us to delete it

Email hello@hqevolve.com from the address on your account with the subject Delete my account. We confirm it is you, then delete the account within 30 days and email you when it is done.

Delete some data without closing your account

You do not have to delete the whole account to remove something. In the app, any logged session, activity, meal, weigh-in, measurement or progress photo can be deleted on its own: open it and use Delete. To have us remove a batch of data (for example every photo, or all messages) email hello@hqevolve.com with the subject Delete my data and say what to remove. We do it within 30 days and confirm by email.

What is deleted

• Your profile, goals and onboarding answers
• Every logged session, activity, meal, weigh-in and measurement
• Progress photos, food photos and any videos you sent a coach
• Messages with your coach and in group chats
• Check-ins and the AI coach's notes about you
• Health data read from Apple Health or Health Connect
• Your login, so the email can be used to sign up fresh later

Deletion is permanent and cannot be undone.

What is kept, and for how long

• Payment records (invoices, amounts, dates) for up to 7 years, because Australian tax law requires it. They do not include your training or health data.
• Backups may hold a copy for up to 30 days after deletion, then it is gone.

Nothing else is retained. Full detail is in the Privacy Policy.

Questions

HQ Evolve Group, ABN 22 851 950 861, Australia.
hello@hqevolve.com